Affordable Care Act (ACA) Update: Fixes Coming to

In the first few weeks since the Health Insurance Exchanges have been open across the country, there have been reports of technical glitches and issues.  If you’ve attempted to log onto to find out more about insurance coverage options in your area, chances are you faced long wait times, server crashes, and a multi-step information portal that would often provide an error message as you tried to move forward with the process.

Earlier this week, President Obama announced that the Department of Health and Human Services has tapped leading technological experts to help revamp the website and improve user experience. In the meantime, a few enhancements have been made to, including:

If you’re planning to use your state’s Exchange to purchase insurance coverage for 2014, you still have some time to consider options before making a final decision.  If you have additional questions or issues, you may also consider speaking with a local consumer assistance representative in your area.

Remember, the Exchanges are only for those who purchase insurance on the individual market. If you have employer-based insurance or a public plan like Medicare or Medicaid, you do not need to purchase insurance through the Exchanges. 

For the Insurance Exchanges, here are a few important dates to remember:

  • October 15 – Open Enrollment began
  • December 15 – Last day to purchase coverage so that the effective date of your coverage is January 1, 2014
  • March 31, 2014 – Open Enrollment ends (last day to purchase coverage to avoid a penalty)

We encourage you to check out PAN’s resources on the ACA, including a recording of our October 10 webinar, and please continue to send any questions you may have to Jamie Tucker at [email protected].


Date originally posted: October 25, 2013.